Frequently Asked Questions
We have compiled a list of frequently asked questions for your convenience. If you’re wondering, yes, all of these questions actually have been asked, as specific or as general as some of them may sound. If you have other questions, feel free to email or call us and we will be more than happy to assist you.
1. Q: “Do you deliver every image you shoot?”
A: No we do not. We eliminate duplicate images, test shots, missed focused shots, shots with bad exposures and other images that may dilute the overall product delivery.
2. Q: “What type of camera/equipment do you use?”
A: We use professional Canon, Nikon, and Sony DSLR and mirrorless cameras along with high quality prime and telephoto lenses. Furthermore, we use various DJI drones for aerial pictures and video. In addition, we carry a variety of accessories such as lens filters, tripods, and large storage memory cards to name a few.
3. Q: “Do you touch up all the images that you deliver?"
A: Yes we do! Our fantastic editing team will touch up all the images ensuring all necessary corrections are made.
4. Q: “What rights do I have to the digital prints/pictures?”
A: As a real estate agent, you have the right to use the images whenever you want, wherever you want for the purposes of marketing and selling the property. You can also use the pictures for your own marketing needs however, you may not sell the images for a profit or to another listing agent without the written authorization and consent of MG Media LLC. In addition to that, we MG Media LLC retain full copyright ownership of all digital assets and intellectual property (including pictures and videos) we create for our clients and are legally entitled to use such content for our own marketing and advertising needs and may grant at our discretion, a non exclusive copyright license to other licensee(s) requesting permission to use the intellectual property and who pay the agreed upon price for the license.
5. Q: “Do you provide the RAW (unedited) files?”
A: We do not provide RAW (unprocessed) files from our shoots because we believe in delivering a finished product. In fact, we’re often shooting with the end (post-produced) product in mind.
1. Q: "If I want to book a photoshoot what days and times are you guys available and how do I book you?"
A. We are open Monday thru Saturday from 9am to 6pm. To schedule an appointment, please click where it says "Book Online" in the menu option above.
MEETING / CANCELLATION POLICY QUESTIONS
1. Q: “We’re really busy and won’t be able to meet. Are there any other options?”
A: We would love to meet with you prior to our shoot; however, if you’re somehow too busy we can handle everything remotely. Just think about what you hope to achieve from that meeting and we can think of ways of achieving them. For example, if one of your goals is to see more work, we can gladly show you complete images from previous listings online. If your goal is to talk about packages and get a sense of the photographer’s personality, telephone calls, text messaging, and/or emailing can be arranged.
2. Q: "Do you travel to meet clients?"
A: Yes. Since our work is done at the client's location, we travel to the client to perform all services requested.
3. Q: “How do I reserve you guys?”
A: Please click on the "Book Online" option in the menu above to book and reserve your appointment.
4. Q: "What is your cancellation policy?"
A: Our cancellation policy is as follows:
Upon booking a scheduled shoot, Client may cancel the request with no penalty up to 24 hours prior to the scheduled start time.
Upon booking a scheduled shoot, Client may cancel the request less than 24 hours prior to the scheduled start time, but will be assessed a Cancellation Fee of 50% of the total shoot value.
Any cancellation that occurs less than 2 hours in advance of a scheduled time will incur a 100% Shoot Fee.
1. Q. "How do I pay you?"
A: We accept payment through our invoicing system and accept all major credit and debit cards. In addition, we also accept payment via any of the following: PayPal, Venmo, and CashApp.
1. Q: "How long is a typical photoshoot appointment at a property?"
A: A typical photoshoot can last anywhere from 1 hour to over 4 hours depending on the size of the property and types of services requested (ex: photography, video, aerial, Matterport, etc.)
2. "When can I expect to receive the images following the photography session?"
A: Our standard turnaround time is 24 - 48 hours following the photoshoot day. If the photoshoot is on a Friday or weekend day (such as on a Saturday), please note that you will receive the images by the following Tuesday the latest.
3. Q: "What areas/rooms in a property do you normally photograph?" "What areas/rooms do you not photograph?"
A: We usually focus on capturing the exteriors of the property along with the following interior spaces: Living Rooms, Family Rooms, Dining Rooms, Bedrooms, Bathrooms, Offices/Dens, and Kitchens. We normally do not shoot closets or garages unless they are "showroom" ready and are decluttered and neatly organized.
4. Q: "Do you stage the property before taking the pictures? In other words, do you adjust items such as wall frames, rearrange furniture, etc. to make the property look its best for the photos?"
A: We are professional photographers and videographers and our expertise lies in the different photographic and video elements that go into properly taking great images and video for a property such as lighting, composition, angles, etc. and hence our focus is on those aspects. With that said, we shoot all properties "As Is".